Sterling Cineplex will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond Sterling Cineplex’s control there may be times that a film has to be cancelled or shown at a different time. In this instance the user may be given a refund of the ticket only. The mode of refund shall be at the sole discretion of Sterling Cineplex. If any show is cancelled or cancellation is done from the management of Sterling Cineplex then the formalities for the same will be taken in to consideration. The user agrees not to bring in any action against Sterling Cineplex in such instance.

The user who has booked for a movie certified as ‘A’, must provide Sterling Cineplex Cinemas with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.

The Company reserves its rights to suspend the operations of any Cineplex/ Multiplex/Audi due to some exigencies and any offer, scheme, promotions shall not be valid/ applicable in respect of such Multiplex/ Cineplex/ Audi. The Company shall not be liable for any losses/ damages arising \ connected with such suspension. This clause shall also be applicable and binding on all Company’s agents, partners and agents, partners of its affiliate/ group companies.